Application Support Analyst

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TYPE OF WORK

Any

SALARY

$450 - $500 per month

HOURS PER WEEK

TBD

DATE POSTED

Nov 13, 2021

JOB OVERVIEW

We are looking for an Application Support Analyst (ASA). The position will require the candidate to work with the client and troubleshoot issues related to accounting applications, provide timely customer feedback, update support tickets and support the deployment of new application among other duties.

This Application Specialist will provide support to clients utilizing secure remote connection Upgrade to see actual info addition, the ASA will work with the local onsite team to coordinate and assist clients and ongoing projects. Responsibilities and requirements are as follows:

Application Support Analyst Responsibilities:
• To provide remote support for accounting applications such as SAGE ERP and QuickBooks
• Correspond with customers to gather information to determine issue.
• Troubleshooting technical issues related to the application.
• Maintain user security and roles for the application.
• Design and maintain customized reports using report writing tools.
• Supporting the deployment of new applications.
• Providing support in the form of procedural documentation.
• Creating and updating support tickets.
• This position will not require relocation or any travel.

Application Support Analyst Requirements:
• Knowledgeable in basic accounting concepts.
• Good written and verbal communication in English.
• Experience in designing reports using Crystal Reports, SAGE Intelligence and/or other financial reporting programs.
• Proficient in Microsoft Excel.
• Experience in QuickBooks, SAGE ERP and/or other accounting systems.
• Knowledge of database structures e.g. SQL, Pervasive SQL and others is advantageous.
• Experience with remote desktop applications and help desk/ticketing software.
• Technical knowledge of Windows Operating System and networks is advantageous.

ABOUT THE EMPLOYER

Contact Person: Melvyn Kwek

Member since: November 17, 2019

Total Job Posts: 0

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