Shopify Operations & Customer Service Manager for South Korean-inspired E-Commerce Fashion Brand

We are looking for a full-time virtual assistant to take on the role of our Shopify Operations & Customer Service Manager in an established E-commerce fashion apparel & accessories brand in the South Korean-inspired fashion niche.

The day-to-day responsibilities of the role include responding to customer service tickets, order management, managing returns, updating our product catalogs, organizing collaborations with influencers/content creators, and other activities such as collecting content ideas for blog posts, designing social media posts, and more.

We value the concept of having a good brand-employee fit, therefore the ideal candidate will have a keen interest and understanding of the Korean entertainment and/or fashion industries. This will enable our virtual assistants to contribute to an industry they can relate to.

Required skills:
- Excellent knowledge and expertise in managing a Shopify store.
- Excellent written and verbal English communication skills.
- Keen interest in the South Korean media, entertainment, and/or fashion industries
- Excellent knowledge and expertise in Customer Service for E-Commerce stores.

Preferred skills:
- Excellent knowledge and expertise in utilizing the customer service helpdesk application known as Gorgias.
- Prior knowledge and expertise in utilizing wholesale and sourcing websites such as Alibaba and AliExpress.
- Prior knowledge and expertise in utilizing a Shopify application known as Oberlo.
- Proficiency in writing (product descriptions, ad copies, landing pages, etc)
- Basic graphic design (Photoshop, Illustrator, Canva, etc.)

Schedule:
- 40 hours per week, 8-hour shift per day.

Perks:
- Flexible working hours, provided there is appropriate overlap between your manager’s availability (United Kingdom timezone) and your working hours.
- Flexible vacation provided there is sensible communication between the virtual assistant and your manager.
- Opportunity to advance and receive bonuses when overperforming, showing autonomy and integrity.

About your manager:
- You will be reporting and working closely with your manager, who is the co-founder of an established E-commerce fashion apparel & accessories brand in the South Korean-inspired fashion niche. Our overall company ethos involves creating an open and collaborative environment while inviting modern practices, technologies and adopting a flat organization structure. We believe and standby in a strong brand-employee fit. We want to make sure you also find the work fulfilling and something you are interested in.
- Our brand has been operating for over 2 years and has worked with virtual assistants who have had a positive experience while developing broad and relevant skills in the e-commerce industry.

To Apply for the job:
1) On OnlineJobs.ph, change the subject line to "[Insert name from point 3)] - Shopify Operations & Customer Service Manager”.
2) At the beginning of your message in up to 100 words, introduce yourself, write about why you would like this position, and why you are a good fit.
3) Next, write in up to 50 words about the fashion preferences of your favorite South Korean music group/individual idol/actor/actress and why you appreciate ---------- clude the name of this group/person in the subject line for your job application.
4) Then, write in up to 50 words sentences about your favorite subculture of fashion and why.
5) Finally, write the answers to the following questions, and include the numbers below to make it easy for us to read:
-- 5.1) In up to 50 words, describe your previous experience managing a Shopify E-commerce store
-- 5.2) In up to 50 words, which part of this managing a Shopify E-commerce store are you most experienced in?
-- 5.3) In up to 50 words, describe the nature of one of the top Shopify E-commerce stores you managed.
-- 5.4) In up to 50 words, describe your past experience and strengths in Customer Service.
-- 5.5) In up to 50 words, do you have any other experience or skills that will make you perfect for the job description?

Do not write more than what we have asked you above, otherwise, we will have to sadly reject your application.

Thank you,
A.B, Co-founder