Social Media Community Manager

OVERVIEW

A Community Manager provides management to an organization’s social media presence. By supporting communications on various social platforms, a Community Manager will ensure that content published meets brand guidelines and overall communication style. This individual will monitor social media channels to build a community of followers, handle support questions, and increase engagement. If you are a tech-savvy professional, experienced in social media, PR and promotional events, we would like to meet you.

Duties and Responsibilities:
- Set and implement social media and communication campaigns to align with marketing strategies on specific platforms that fit best with our niche; video gaming accessories / funko pop
- Provide engaging text, image and video content for social media accounts
- Respond to comments and customer queries in a timely manner to increase followers to social media accounts
- Monitor and report on feedback and online reviews
- Organize and participate in events to build community and boost brand awareness
- Coordinate with Marketing, PR and Communications teams to ensure brand consistency
- Liaise with Development and Sales departments to stay updated on new products and features
- Build relationships with customers, potential customers, industry professionals and journalists
- Stay up-to-date with digital technology trends

Qualifications:
- Proven work experience as a community manager (working in an eCommerce company is an advantage!)
- Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
- Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
- Excellent verbal communication skills
- Excellent writing skills
- Hands on experience with social media management for brands
- Ability to interpret website traffic and online customer engagement metrics
- Knowledge of online marketing and marketing channels
- Attention to detail and ability to multitask
- BSc degree in Marketing or relevant field

Experience:
Brand Awareness
Audience Growth Rate
Engagement Rate
Click-through-rate
Amplification rate
Bounce Rate
Conversion Rate
Cost per Conversion

if you have the skills and experience we are looking for, kindly apply to this job posting with the ff details:

1. Full Name
2. Skype ID
3. Resume/CV Link
4. Expected Salary

or, you may email us at ---------- with the subject line: "I am your Social Media Community Manager"