Operations Manager

Job Summary:

The Operations Manager oversees team activities related to recording medical history, remote
patient monitoring just to name some. Ensuring a high-quality service that adds value to the patient experience is the primary objective. To accomplish this task, the role necessitates managerial functions such as management of medical history recording, patient onboarding, staff recruitment, patient feedback, HR concerns, quality assurance, and crisis management by swift problem-solving skills, among ---------- sential Job Functions:

- Manages daily work of his staff;
- Assists in recruitment to provide sufficient staff;
- Coordinates the Training and Quality to ensure that all new hires receive sufficiently
training and mentorship before starting the visit;
- Manages his cluster and ensures that the team performs and completes other tasks
timely and accurately;
- Resolves complaints from patients/customers and develops a sustainable, corrective
action plan to improve quality;
- Sets KPIs and handles performance reviews;
- Sets policies to provide the team a satisfactory working environment, fair
compensation/incentives and benefits for retention;

Qualifications:
- At least THREE (3) years in a leadership role as an operations manager;
- BPO Operations Managers who handled US Healthcare campaigns/projects are a
strong plus, but not a requirement;
- Candidates with a medical / healthcare background are also preferred;
- Strong communication and collaboration skills, ability to influence without authority;
- Great computer skills, including Internet and office applications;
- Excellent written skills and proven ability to develop clear, concise, and comprehensive
written reports;
- Ability to understand and apply simple financial and reporting concepts to work
responsibilities;
? Strong skill in Client Services

Special working conditions:
- Working hours: Evening PH (graveyard)
- Work may include weekends and holidays if there is a business need
- Willing to work in Sucat, Paranaque

EXPEDITE your application by sending your MOST UPDATED RESUME to ----------