Virtual Receptionist

Job Title: Answering Service Operator
Job Summary: Responsible for answering the phone, greeting callers, establishing reason for calling, and resolving issues by contacting the appropriate person that can help the customer.

Primary Responsibilities
Act as a human answering service during business hours.
Greets customers warmly and asks how they can help.
Schedule or cancel appointments.
Answer caller's questions if appropriate.
Register new patients.
Relay verbal messages through the Electronic Medical ---------- ll the appropriate person requested by the caller.
Contact the office manager/administrator and inform them of urgent messages.
Date stamp time of call and record in computer system.
Perform other clerical duties as necessary, including filing and sorting documents.
Maintain a high level of patient confidentiality and follow HIPPA.