Customer Advocate

-Become an expert in leveraging the application to solve our clients’ problems.
-Respond to inbound support requests from clients on how to use the product and help them get on board.
-Contribute to a self-service knowledgebase of common customer inquiries.
-Onboard new clients onto the system – train new users on how to use the product and identify usage scenarios for the product.
-Support customers in finding the best ways of implementing the product in their business environment.
-Conduct user acceptance testing of pre-release product to ensure high product quality. Interface between the client base and Engineering team

Qualifications:

Minimum Qualifications
2 years experience as customer advocate
Experience in Pre-sales
Basic understanding of common Customer Experience best practices
Detail oriented, process driven thinker with relentless follow through.
Willingness to go the “extra mile” for the customer while being patient, professional, and consultative.
Fluency in English along with excellent phone skills, phone etiquette, interpersonal, written and oral communication skills.
Good knowledge of SaaS platform basics and enterprise software space overall.


To Apply:

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