ServiceNow Developer/Administrator

• Chief technical designer for ServiceNow code and architecture, responsible for overall
ServiceNow code quality.
• Design, prototype, implement, test, and deploy business rules, technical solutions, such as client
scripts, UI pages/actions/policies, scheduled jobs, import sets and transform maps, ACLs and
notifications.
• Develop custom integration components (SSO, CMDB, SAS connectors, etc.) and integrate legacy
systems with ServiceNow using mid-server, web services, chatops, email and other relevant
technologies.
• Develop existing and custom applications within ServiceNow including integrations with other
applications.
• Create and use update sets to move customizations between ServiceNow instances.
• Design for and maintain a highly available and recoverable environment.
• Provide administrative ServiceNow support, including advanced support via troubleshooting,
implementing bug fixes and root cause analysis.
• Document, maintain and update policies, procedures and controls for the operation of the
ServiceNow platform and its SDLC.
• Responsible for reviewing requirements to ensure that they are provided in sufficient detail to
be accurately estimated.
• Commit to the continuous improvement and learning of development and ServiceNow best
practices, tools and technology.
• Proactively keep ServiceNow skills current.
• Manage and lead the development work of vendors and consulting staff.
• Mentor and share technical knowledge with the service management team.