Sales Development Representative (US | B2B | Base 75 + Bonus up to 180k) + HMO + Full Benefits

Staff Domain connects the best local talent with leading progressive businesses from all around the world. We believe great IT professionals need a great environment to enjoy and thrive in. We have a State-of-the-art office facility in Pasig equipped with high speed internet and business grade computers.

Our fun and supportive culture underpins our strong focus on learning and development. We work hard to ensure that you receive a strong induction and an learning and development programs customised to propel you towards your long term career goals. That can include courses that help you attain specific technical skills or a program that develops you as a team leader. This role will be reporting physically to the office from day 1.

Join us and enjoy:

• Great HMO for you and 1 dependent from day on
• Life insurance from your first day
• Market leading salary
• Attendance bonuses
• Health and fitness programs
• Regular social activities that can be enjoyed from home



We are searching for communicative candidates who are proactive and passionate about our company and the clients we serve. The Client Success Specialist (Account Management) will act as a point of contact for their clients. They will build long-lasting, mutually beneficial relationships with their contacts, always striving to find the resolutions which best fit the individual needs of the client. They also aid internal departments by collecting information, such as sales leads or testimonials, assisting in the processing and analysis of client data and complaints, and identifying industry trends.

Ultimately, a successful Client Success Specialist should collaborate and develop new business from existing clients and actively seek new sales opportunities, in conjunction with our sales team to achieve quotas while keeping our clients satisfied and engaged with our services in the long-run.

To succeed in this position, candidates should have exceptional communication, computer, and problem-solving skills. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients.


Job Description / Tasks


Assist the main Account Manager and build long-term relationships with customers
Overseeing / managing the onboarding of new clients
Help customers through email, phone, online presentations and screen-sharing
Develop a trusted advisor relationship with key accounts, customers, stakeholders and executive sponsors
Resolving complaints and preventing additional issues by improving processes.
Identifying industry trends.
Ensure the timely and successful delivery of our resolutions & training according to customer needs and objectives
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Forecast and track key account metrics
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
Acting as a client advocate with a focus on improving the buyer experience.
Other ad hoc sales administration duties
Prepare reports on account status
Collaborate with sales team to identify and grow opportunities within territory
Liaise between the customer and internal teams




Requirements

Key job requirements:

Proven account management or other relevant experience for US Market
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
Experience in delivering client-focused solutions based on customer needs
Proven ability to manage multiple projects at a time while paying strict attention to detail
Excellent listening, negotiation and presentation skills
Excellent verbal and written communications skills
Bachelor's Degree in appropriate field of study or equivalent work experience
3+ years of experience
Self-motivated and able to thrive in a results-driven environment
Natural relationship builder with integrity, reliability and maturity
Ability to prioritize among competing tasks
Critical thinking and problem solving skills
Excellent time and project management skills. You're always looking to improve inefficient processes
Keen attention to detail and adherence to deadlines
Core Competencies:

Teamwork
Influencing
Planning
Build Relationships
People Skills
Initiative
Customer Focus
Emphasize Excellence
Manage Multiple Projects
Communication
Attention to Detail