Legal CSR (PHRN with BPO experience)

PHRN with BPO experience

Legal Tasks

· Responds to Legal-related general emails.

· Facilitates signing of contracts.

· Case preparation and set-up.

· Downloads of files for review, saves and links, the files to the case sheet.

· Facilitates processing of Legal / Nexus case

· Conversion of documents to OCR.

· Call transfers and facilitates call conferences.

· Inbound and outbound calls to and from law firms

· Coordinates, schedules, facilitate case reviews, case conferences, teleconference with the firm, deposition, trial appearance and others


Legal-related meetings

· Updates and manages the Legal Calendar.

· Updates and manages the Legal Case Tracker.

· Enters time spent in the billing sheet.

· Documentation of correspondence.

· Transcribes dictation from the Doctor or Provider.


Others

· Assigns legal cases to nurse/MD reviewers

· Coordinates with ---------- oomes’ EA for scheduling of case conferences and teleconferences with the firm

· Follow-ups finance department to follow up law firms with unpaid balances

· Updates legal SOP if necessary

· Documents check received from law firms and updates legal case sheet

· Updates Legal Case Dashboard and Accounting

· Checks Legal Intake Questionnaire sheet and transfers answers to legal case sheet

· Follow-ups ---------- oomes for pending task/output required by the law firms (Affidavit of Merit, Expert Opinion Report)

· Sends follow up email to law firms if there’s an additional task required for the case