ECom Customer Support VA

American eCom business looking for an experienced virtual assistant

To start out, your will pick up and cover following tasks in order of priority below, if needed :

1. Managing Social media (Facebook/Instagram/twitter) daily including content creation, product related posting with effective hashtags and moderation. You will drive to increase our social media acount engagement and followers.
2. Product research and uploading: identify latest and trending products to upload to our website (this goes together with the first task).
3. Customer email inquiry response: deal with order related inquiry and complaint and follow up.
4. Daily order fulfillment: fulfill new orders, check on status of fulfilled orders and send out tracking info to customers once items are shipped.
5. Handling occasional customer return/refunds
6. Basic order data entry and analysis.

Qualification:
1. Good command of English communication skills, written and spoken.
2. 3+ years doing job described above
3. Good at photo editing and video creation/editing with popular tools
4. Experience with Email Marketing or SEO a plus
5. Education: Minimum college degree

We are looking for self-driven capable hands to be long-term part of our growing team. You would take initiative in your job and work with minimal ---------- addition, you must be coachable, receptive to feedback, and handle criticism well.