Customer Success Rep (Base Salary + Quarterly Bonus)

Join our team to empower kids with learning disabilities
Customer Success/Social Media Rep for eCommerce Brand
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Customer Success Representative serves as the front line to our external Customer base.

The primary responsibility will be to provide professional, timely, and complete sales and support services to all existing online platforms of Lakikid.

Customer Success Representative will provide Customer-specific sales building solutions by leveraging Customer Relations Management insights or reviews and effectively overcome selling objections, and provide resolution to customer inquiries and issues.

Additionally, the CSR should be a skilled communicator with the ability to unlock and understand the business needs of potential Customers, translate product features into benefits.


Position Responsibilities:
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Daily Tasks_Amazon:
Monitor Buyer Messages (Amazon)
Request reviews from customers you’ve provided customer service to (Amazon)
Answering Questions Asked (Amazon)
Commenting On A Positive/Negative Product Review (Amazon)
Replying To Positive Seller Feedback (Amazon)
Request reviews from customers who have left positive seller feedback (Amazon)
Dealing With Negative Seller Feedback (Amazon)

Daily Tasks_Social Media:
Check Support Group/ Sensory Deals Message and Member approval Requests
Check Customer Inquiry/ Messages on ManyChat
Send PM to new Group Member to welcome them and see how we can serve them
Community Forum Moderation (Facebook Group)
Engage with Social Media Post (Facebook Post) (Like, Comment, Share)

Daily Taks_General Customer Support:
Check Customer Inquiry/Email on Gorgias

WEEKLY TASKS
FAQ sheet/ Response Template(Create a Document for frequently asked questions)
Research & contact potential partner for collaboration (Google/Hubspot)
Research & contact potential influencers for collaboration (Google/Hubspot)
Contact location-based research (Schools) and input to Hubspot School Outreach Sales Pipeline
Weekly Social Media Tasks for our show/podcast (Facebook/YouTube)

**Position Shift and Schedule**
[MANDATORY] This is a full-time position working from 7:00 am to 4:00 pm PST time, Monday through Friday. You need to be able to work in US hours

**Requirements**
-1-year Customer Service, Sales, or Call Center experience in a remote office environment
-Google Docs and Sheets Proficient
-Familiar with the struggle of having kids with special needs and understand the daily struggle that families we are trying to serve
-Proactive - Responsive to our daily communication
-Detail Oriented

[MANDATORY] You MUST fill out this online application form below in order for us to consider your application.
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-[MANDATORY] There are 5 different tasks as part of the applications that you must complete in order to be considered for this role.

Offer: Up to $USD 400/Month (Based on experience) + Quarterly performance-based bonus ($100)



**Company Overview**
LakiKid is a company that helps kids with special learning needs like Autism, ADHD, Sensory Processing Disorder by providing support, education, and ---------- was created based on my personal experience of raising my son who has Autism and ADHD. We run an online support group with 2400+ parents, we had help over 16K+ kids with our products since our inception in 2017, our products are also being used in 300+ Locations including NBA Arenas, Football and Baseball stadiums, aquariums, and zoos across the United States as part of KultureCity’s Sensory Inclusive Initiative program.

Our mission is to empower, support, educate kids with learning differences and help build an inclusive community where everyone will be accepted regardless of their abilities with our products, parent support group, and podcast.

To learn more about us, visit
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DO NOT CONTACT ME DIRECTLY REGARDING ABOUT THIS JOB OFFER BEFORE YOU FILL OUT THE APPLICATION!

We are looking for a tea ---------- mber who is highly detail-oriented with great English skills if you contact us without filling out the application that means you are NOT detail-oriented and did not read the application requirement to the end, therefore, you will be automatically ---------- te: Our project manager will contact you for an interview ONLY IF application response match with what we are looking for so fill out the application carefully. DO NOT CONTACT us and ask for an interview.