Virtual Assistants - Weekend Shift

Everyone on our team is highly motivated, a critical thinker, and is aiming to make the business the best it can possibly be. When we each succeed, we ALL succeed. We are looking for someone to bring their A-game, be a self-starter, learn and function independently, but work in direct teamwork with the Director of Operations to maintain optimized task flow and make sure that all daily/weekly/monthly tasks are completed. We need someone that understands the difference between Customer Service and Client Support, as it's our job to provide quality support while not foregoing positioning to the Type-A personalities of the clients that we work with. Looking for a rockstar!

We need someone who is not afraid to be the "buck stops here" person in a moderated, weekly, multi-client meeting where the moderator will introduce and control the order of who is speaking when and how much time they have.

WE'RE LOOKING FOR SOMEONE WHO IS:

- Tech-savvy
- Has an independent work ethic
- Fast learner
- High level of responsiveness
- Scheduling/Calendar-Management experience
- Client-facing customer support experience, both written and verbal
- Strong grasp on language/syntax mirroring

REQUIRED SKILLS:

- You are organized
- You are a critical thinker and problem-solver
- You have excellent written and verbal communication
- You are detail-oriented
- You are reliable and dependable
- You are proactive
- You have a high follow-through
- You’re not afraid to ask questions
- You thrive with direct, constructive criticism and positive reinforcement
- You can adhere to a detailed SOP - but make appropriate judgment calls as needed when customized or client-tailored responses are required

SCOPE OF ACTIVITIES/RESPONSIBILITES:

- Reviewing and approving/canceling inbound Potential Client bookings
- Maintaining calendar optimization for our entire Coaching staff, and updating the Google calendar to - reflect availability as it changes
- Engaging with inbound clients for troubleshooting booking issues, confirming/canceling their sessions, and/or application links (directing traffic)
- Assisting Coaches with problems (payment processing, sending emails if automation fail, answering questions as needed)
- Creating and providing a weekend report for the weekday staff to review at the start of the day/week

TOOLS:

- ScheduleOnce (daily)
- Upgrade to see actual info (daily)
- Slack (daily)
- Google Calendars (daily)
- Loom (for training/communication assistance)
- Trello (sometimes)
- Kajabi (sometimes)
- Zapier (sometimes)
- Google Sheets + Microsoft Excel (integrated google sheets that make connections and continue the processes)
- Google Docs + Microsoft Word (intermediate level understanding, not basic-only)
- Microsoft Outlook (sometimes)

SCHEDULE:

- Weekends (Sat/Sun)
- 15 hours Flexible (No Specific Timezone)

PAY:
- $7 per hour
- Bi-weekly thru Paypal

PLEASE APPLY ON THIS LINK: Upgrade to see actual info