Customer Service Representative (CSR)

The Customer Service Representative (CSR) for Actsphere Insurance Group will perform the following functions (including but not limited to):

-Assist customers in servicing their policies
-Communicate with clients and carriers via phone, email, and text
-Be responsible for inputting data accurately into the company management software
-Assist company agents in requotes
-Show respect and friendliness at all times in their interactions as a representative of Actsphere

This is a work-from-home position, but Actsphere is very much a team-oriented company. The CSR will work closely with other members of the team. The hours for this position are 8:30 am to 5:30 pm CST.

Knowledge, Skills, and Abilities

1. Must be an assertive self-starter
2. Possess a genuine willingness to learn; be intuitive and resourceful; and be coachable
3. Ability to communicate professionally both orally and in writing in English
4. Display leadership skills, including the ability to delegate, engage, and inspire others
5. Have a strong work ethic and leadership skills
6. Must work well in a team environment

Other Requirements

1. Ability to use personal computer, calculator, agency automation system, and proficiency in various software programs, including but not limited to Microsoft Outlook, Word, and Excel
2. A dedicated workspace free of background noises, 2 monitors, and a high-speed internet connection are necessary for this position
3. Depending upon applicant's location (Manila area), Actsphere may provide the computer. Otherwise, employee will need his/her own computer that is running Windows 10 and that has a working camera

Working Conditions

Fast-paced, team-oriented, client focused environment. Ability to be a part of a progressive team is vital

General

1. This job description is intended to describe the level of work required of the person performing the job
2. Essential functions are outlined; other duties may be assigned as needs arise or as required to support the agency’s essential functions
3. This description is not intended as a contract and is subject to unilateral change and revision by management