Amazon Case Specialist/Manager

Job Overview:

We are seeking a detail-oriented and proactive Amazon Case Specialist to join our e-commerce team. In this role, you will be responsible for managing and resolving cases within Amazon Seller Central. You will act as the point of contact for troubleshooting issues related to listings, inventory, payments, account health, policy compliance, and performance metrics. Your work ensures smooth operations and helps maintain a strong presence on the Amazon marketplace.

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Key Responsibilities:

- Monitor and manage cases in Amazon Seller Central on a daily basis.
- Open and follow up on cases related to product listings, FBA shipments, payments, stranded inventory, and customer complaints.
- Coordinate with internal teams (Customer Service, Logistics, Content, etc.) to gather supporting documents and data required for case resolution.
- Ensure all cases are resolved in a timely and professional manner.
- Maintain detailed records of all case communications and outcomes.
- Proactively identify and resolve account health issues or policy violations.
- Monitor performance notifications and ensure compliance with Amazon policies.
- Assist in reinstating suppressed or delisted products and managing appeals.
- Provide weekly reports on case trends, resolution rates, and outstanding issues.
- Stay updated with Amazon policies, operational changes, and best practices.

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Qualifications:

- Experience with Amazon Seller Central (4 years minimum preferred).
- Strong written communication skills in English
- Ability to interpret Amazon policies and guidelines.
- EXCEPTIONAL PROBLEM-SOLVING and organizational skills.
- Detail-oriented with the ability to manage multiple priorities.
- Familiarity with Excel or Google Sheets for tracking and reporting.
- Experience in e-commerce or marketplace operations is a strong plus.



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1. Full Name
2. Skype ID
3. Resume/CV Link
4. Expected Salary
5. Availability to work? (Fulltime or Part-time)