Customer Service Representative

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Chirpish is a month-to-month, subscription-based customer service company for online brands. We are looking for self-motivated, upbeat, and punctual individuals with great time management and communication skills to be part of our team. Every one of our agents works remotely to handle everything from email, live chat, SMS, and social media. Having the ability to multitask and staying on top of customer inquiries are a MUST!

Summary/Objective:

Customer Support Representative is responsible for handling an array of front-facing duties, interactions with customers through email, social media, live chat, data entry, and other duties as assigned. The representative must maintain a high level of professionalism, present the company in the best light possible, and be an enthusiastic problem solver with unique and innovative solutions to problems.

We are looking for a long-term customer service representative to join our team.

Daily responsibilities will include:

1. Communication support

- Answer incoming customer inquiries regarding issues, service questions, and other client concerns with empathy, creativity, and efficiency.
- Communicate with the client and supplier for escalation of issues and requests in a professional manner.

2. Data entry and other administrative tasks

- Update customer information in the customer service database during and after each interaction
- Consistently record interaction summaries, escalations, requests, and updates for the client and supplier
- Perform other tasks such as writing articles, creating responses, and/or reporting and analysis

The ideal candidate must have:
1. Excellent English communication skills (written and verbal)
2. Previous customer service experience particularly in email management and chat support
3. Familiarity with CRM tools and other customer service platforms such as Monday, Shopify and Freshdesk
4. Typing speed of 60+ WPM
5. Confidence in navigating platforms and ability to multitask
6. Must have reliable tools available such as a computer or a laptop with a working headset and microphone. Minimum device-specific requirements must be:

4 GB RAM
Core i5
Windows 7 OS and higher

7. Must have a reliable internet connection with a minimum speed of 5mbps.

This is a full-time post with great opportunities for promotion. Please only apply if you are committed, self-motivated, able to work under pressure, willing to receive feedback and constructive criticism, and detail-oriented.

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