VA for Customer Support + Full Time Position for great Career Growth

We are a leading workflow automation and digital marketing company offering solutions to small to mid size companies across USA and Canada. Our fast-growing Team with over 100 clients (and counting) is looking for skilled and motivated Customer Experience agents, just like you, to assist our amazing clients with Email, Live Chat and Phone Support.

Skills Required

Fluent and strong English
Excellent written and verbal communication skills
A positive attitude and Ability to stay calm during stressful situations, turning customer complaints into positive experiences
Basic proficiency with computers and websites
Coding / software skills not necessary, but being tech-savvy is required
Can read and understand a problem correctly.
At least 6 months experience in the customer service field.
A sense of responsibility and ---------- tail-oriented
Ability to follow instructions, but independent enough to break the mold when necessary.
Manage workload, deadlines, and priorities.
Engaging personality with exceptional communication and presentation skills
Experience in using Slack, Monday, Todoist or similar platform
Must be able to communicate via Live Chat, Zoom Video, Phone, Slack, and Email, SMS Support is a plus!
Reliable Internet Connection (Backup ISP is also required!)
Reliable Working PC


Here is a glimpse into a typical day on the job:
Create solution-based emails and live chat messages in response to customer tickets/inquiries.
Onboard New Clients
Answer to emails from prospective clients
Answer to chat massage
Fix appointments with prospective clients
Assign tickets to respective engineering team
Help customers understand our app and how to be successful with it
Attend team meetings to check in with client and fellow team members


Job
For full time positions: 9.00 to 6.00 pacific time (USA)
Paid leaves
13th Month Pay
Paid medical insurance
Commissions and bonus

If you are interested in applying, please answer the questions below in your cover letter and attach your resume highlighting relevant job experience and your impressions about those jobs.

Thank you for reading our job post. Add "I love Helping" organically somewhere in your response.

1. Can you please tell us more about your previous working experience relevant to this job requirement?

2. Which of the required job skills do you feel are strongest?

3. Aside from meeting the skills we mentioned in the job posting, what other skills do you have that you think would be an asset to us? Please be specific. Ex. Photoshop, Proofreading, Writing, etc.

4. Are you willing to work 9.00 AM to 6.00 PM pacific time (usa)

Please send your applications to ----------

SKILL SUMMARY

Customer Service & Admin Support
Customer Support
Office & Admin (Virtual Assistant)

Email Management
English
Speaking