Remote Senior IT Administrator

If interested in this position, please apply here: ----------




Thanks for checking out our ad! That’s the first step in joining an award-winning company like ours!

We are Network Solutions & Technology, or NST to our friends and associates. We are an IT consulting company (MSP) that has been providing network support for our clients since 2000.

NST has been named by Channel Futures as “One of the world’s 501 most strategic and innovative MSP’s” for the past 6 years and most recently named “One of the Best Places to Work on Long Island” by Newsday! Pretty cool right? We like to think so!

We are looking for hungry, self-motivated, experienced IT Technicians/Engineers/Tech Lovers like yourself, to join our amazing team. We won’t waste your time with limited contract positions, this position is a full-time permanent position that is available immediately. We want people who love technology and love getting their geek on! If that’s you, then read on!

Feel free to check out our website at ---------- to learn more about us!



POSITION SUMMARY

This position requires solid communications skills, and strong troubleshooting skills as issues are escalated in nature, Patience and the ability to ask the right questions that uncover details critical to the resolution of issues is required. The ideal candidate is detail oriented, consistent and confident. This role requires an advanced understanding of servers, networking and infrastructure setups. The ideal candidate has the ability to mentor and transfer knowledge to Level 1 and 2 technicians as needed.



JOB DESCRIPTION

Resolve Level II and Level III Escalated Network issues – Major Site Issues / Work Stoppage/ Emergencies
Assist Level I and Level II team with issues not resolved within 1 hour
Train Level I and Level II tea ---------- mbers on area where improvement is needed
Increase Help Desk efficiencies and help improve KPIs
Maintain communication with Customer/Vendor/Management during the problem resolution process
Properly document issues and resolutions in our ticketing system


IN ORDER TO SUCCEED IN THIS POSITION, YOU NEED THE FOLLOWING SKILLSET:

5+ years of work experience providing IT technical support
Proficiency with all current Windows operating systems mandatory, Apple desirable
Strong understanding of network concepts such as routing and VLAN’s
Active Directory experience
Microsoft Office 365 experience
Server ---------- experience
Sonicwall experience
Advanced TCP/IP skillset
Mobile Device experience
VMware experience desired
CompTIA A+ and Network+ will be required within six months of hire. Microsoft, Apple, SonicWall, Cisco, and other IT vendor certifications desirable.



SALARY & BENEFITS

PH Health and Benefits are included in your salary (Taxes / SS).
Salary Payments are made through Payoneer
Prorated PTO/Sick time
Prorated Vacation time
Company Paid Vendor Training