eCommerce Customer Support/VA

Job Title: Email Customer Support / VA
Company: We are a customer-friendly company that sells epoxies to the United States
Job Type: Full-time Work

Here are the responsibilities for this role:

- Answer customer emails, troubleshoot resin issues
- Order Fulfillment, Shipment tracking (FedEx, UPS)
- Reach out to the fulfillment team for any issues
- Edit customer orders, if and where needed.
- Answer Zendesk emails and chat requests, and support tickets.
- Support the CEO of the company with various day-to-day tasks. You will be closely working with our current VA, so it's important that we hire someone who loves working with other tea ---------- mbers, someone who is a team player!
- Maintain a high level of empathy
- Check on customers and follow up where appropriate
- Provide support where appropriate
- Provide positive reinforcement for your team
- Develop creative strategies with the team
- Respond to positive reviews and reach out to negative ones via Okendo
- Bring EMPATHY, UNDERSTANDING, AND POSITIVITY for fellow customers and your tea ---------- mbers (this is IMPORTANT)
- Be able to report to work on time and practice WORK ETHIC
- Strong command of the English language
- Positive attitude when responding to customer
- A desire to make others happy
- Respond to social media (FB, IG) comments, inquiries, etc

Must have the following skills:

-Experience using SHOPIFY, WALMART, AMAZON SELLER CENTRAL, ZENDESK
-Must have impeccable English writing skills and be able to give excellent customer service. We will only respond to applicants via email and chat that stay true to American customer service best practices in their response.
-Must read through existing customer service emails to get up to speed on frequently asked questions.
-Must become an expert in our product line by reading through all product pages on the website, along with some articles on the subject.
-Must have a scalable approach to customer service, creating and making use of the macros wherever possible to expedite the response process.
-Must have an understanding of Shopify's best practices, and must have experience using Shopify.

Be able to work 9 AM-5 PM CST. To qualify for an interview, please link your UPDATED resume.

We are a very cool & friendy company so we hope to hire someone who matches our goals!

Hope to hear from you soon!