Project Manager/Helpdesk (100% Work from home)

*****Must provide resume to be considered*****

F8 is a technology support firm serving clients in the NY/DC area seeking to hire a PROJECT MANAGER to manage high-impact technology infrastructure projects. This client-facing role requires a highly energetic, organized leader who welcomes the challenges of working with a team of network engineers. The ideal candidate with strong attention-to-detail, a track record of balancing multiple ongoing projects, solid technical aptitude and the ability to communicate clearly and effectively with U.S. Clients.

WHAT YOU WOULD DO
• Client-facing point of contact liaising with project stakeholders and cultivating top-to-bottom consensus between staff, clients and vendors to ensure that all projects are delivered on-time, within scope and with flawless execution
• Prepare and quickly deliver highly detailed minutes for meetings
• Quality assurance functions that involve the careful review of documents for accuracy and consistency
• Measure project performance using appropriate systems, tools and techniques
• Prepare emails, letters, presentations and reports as needed
• Support engineers as needed
• Manage admin databases for contacts, employee management and client records as needed
• Work with senior staff to manage projects that improve and enhance internal office operations

QUALIFICATIONS
• 3-5+ years of experience in an Project Management or Operations role working with U.S. Clients
• 3+ years of technical helpdesk support lead with working knowledge of hardware troubleshooting, cloud (365, Google Drive), Active Directory, remote access tools
• Excellent communication (written and verbal) and interpersonal skills
• Fast learner with high level of integrity, confidentiality and professionalism
• Precise attention to detail
• Extremely proactive and takes intentional initiative to keep operations running smoothly
• Demonstrates high level of proficiency in dealing with multiple priorities in a demanding environment
• Strong knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, etc)
• Reliable internet and phone service from home
• Must become self?sufficient within 2 months
• Preferred: HTML, Ticketing system experience, Bachelor's Degree, Work from home experience.