Guest Experience (Airbnb, VRBO, etc) Specialist for a NY-based Vacation Rental Company

Elevate Property Management Group (EPMG) is a New York City-based Vacation Rental Company. We started with just one home and an idea: to bring homeowners and renters together with awesome technology and caring local teams. Today, we’re the full-service vacation rental company in the US. Thanks to the people who give us their best every day. You’ll fit right in here if you’re curious, entrepreneurial, and thrive in a rapid-growth environment.

WHAT YOU WILL DO:
- Service as our Guest Experience Specialist
- Be at the forefront of the company working in a fast-paced, dynamic environment as the go-to person for our guests and, occasionally, our owners
- Quickly respond to guest inquiries
- Screen potential guests prior to booking
- Help troubleshoot any issues, answer questions, and make sure the guest has an easy, fun, and unforgettable stay!
- Be responsible for taking incoming phone calls, making outbound calls as needed, and responding to emails or chats on a daily basis from guests, clients, and other staff who have questions or concerns.
- During downtime, you will be responsible for updating guest response templates & internal documents, helping maintain our listings (Expedia, HomeAway, Zbaioiso.xdh, & Airbnb), & Updating our Guest Books and other admin tasks as needed

SKILLS YOU’LL NEED:
- Previous verifiable experience working at Vacation Rental/Short Term Management Company
- Requires ability to work a flexible schedule including nights, weekends, and holidays as needed to support the needs of the business
Demonstrated ability to:
- Engage with our guests and owners in a way that enhances their experience
- Communicate in a positive, professional, empathetic, and “customer-centric” manner both over the phone, email, and chat
- Use appropriate spelling, punctuation, and grammar in all written communication skills
- Listen attentively and ask probing questions to clarify the problem/concern at hand
- Embrace and adopt change in a fast-paced and constantly changing work environment
- Work effectively both independently and as a member of the team
- Multi-task, prioritize, and use a variety of systems and tools
- Be open to coaching and feedback
- Perform other related roles and responsibilities as assigned or required in response to business need

HOURS/DAYS:
We are looking to hire someone who can work New York (EST) Time, Full Time with weekends schedule.

SALARY/BENEFITS:
- We offer $4 to $5 per hour depending on experience
- Performance Bonus
- Sponsored Trip to NYC after 1 year of employment

HOW TO APPLY:
Please send your resumes to ---------- put in the subject line: Applicant - Guest Experience | *Your Full Name*

Make sure that you follow the simple instructions above.