Customer Service/Marketing Assistant

Gelatissimo, Australia's largest gelato chain, is looking for a full-time tech savvy customer service and marketing assistant for our wholesale division. We’re a small fun team based in Sydney (9am-5pm AEST) and you’ll immediately feel part of our family.

Key responsibilities include:
• Phone and email customer support (first point of contact to resolve any issues)
• Daily outbound calls to obtain existing customer orders
• Sales order data entry
• Communication with operations and third-party providers to resolve transport issues
• Marketing support (e.g. email newsletters etc)
• Social media campaign admin (executing Facebook and Instagram campaigns)
• CRM system administration (HubSpot)
• Ad-hoc virtual assistant support

Essential requirements:
• Strong and confident communicator with fluent verbal and written English
• High-speed and stable internet connection (100Mbps+)

Ideal requirements:
• 3+ years sales and customer service experience in a consumer products company (ideally B2B)
• Tech savvy
• Familiarity with marketing tools (e.g. email templates, chat bots, automation)
• Experience with Facebook ad manager
• Strong attention to detail
• Experience with CRM software
• Bachelor’s degree

To apply please respond to this ad with answers to the below questions and a link to your CV and voice recording.

1. Why are you interested in this role?
2. Please outline your sales and customer service experience and your key achievements.
3. Please describe either a Facebook ad or an email marketing campaign that you helped execute and what the outcome of this ad/campaign was?