Consumer Support Desk

Description:

• Responsible for receiving, initiating, documenting and handling product/services-related transactions over the phone to and from customers according to service level agreement.
• Reviews and masters product/service-related systems and material.
• Responds to incoming calls within set time standard and guidelines.
• Effectively responds to clients concerns and queries with courtesy and professionalism
• Communicates with customers via phone, e-mail or chat and answers incoming calls from clients and directs them to the correct department or individual.
• Focuses on delivering a positive customer experience and required to do research on companies for setting up M&A calls
• Strong interpersonal skills; professional, courteous, friendly, and empathetic and maintain reporting on daily calls and service levels
• Enter Tickets for CS as needed to report bugs

Qualifications:

• 1-2 years experience as CSR; preferred but not required
• Advanced proficiency in Microsoft Excel, Word, and Powerpoint
• Strong written and verbal communication skills; interacting with diverse personalities
• Self-starter with excellent follow-up and time management skills; ability to multi-task
• Capable of handling fast-paced, innovative, and constantly changing environment

If this opportunity sounds of interest, you may apply online or submit your updated resume with portfolio