Remote Customer Service Specialist

Scepter Marketing LLC is searching for a friendly and highly analytical Remote Customer Service Specialist to join our customer support ---------- this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, and provide training to new hires.

A top-notch Customer Service Specialist will demonstrate excellent time management skills and be passionate about customer service and self-improvement. Ideal candidates should be great brand ambassadors who are willing to go the extra mile to ensure customer satisfaction.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities:

Resolve customer queries
Recommend solutions
Respond to customer inquiries via emails, voicemails, text, or phone calls (if needed) as soon as possible.
Process refund or replacement or generate a return label for the customer.
Contact suppliers or manufacturers via chat, email, or over the phone.
Make sure that all orders are marked as shipped on time. Handle escalations coming from other departments or tea ---------- mbers.
Be willing to be cross-trained if needed.
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with tea ---------- mbers
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives
Requirements

Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using Teamwork Projects, Desk, Chat is a plus
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
You don't need to be an EXPERT in everything listed above but those will be expected for you to have a minimum basic understanding. We will provide training in some areas to help get you up to speed. The more you are versed in those areas the better!

Who will be a good fit:

Good written communication - Fluent in English verbal and written
Able to work afternoon/evenings U.S. time zone (Eastern Timezone )
VERY Detail Oriented
Follows Directions Well
Can work within deadlines
Can initiate work without being supervised
Does not need to be micromanaged
Someone who loves to collaborate
Will follow our SOP (standard operating procedures)
Will communicate via our company APP
Will be present everyday at a certain time for check in, updates and tasks
Works hard and loves bonuses
Has good internet connection that is constant
Over all, enjoys life and wants to be apart of an enjoyable working experience and company you can truly get behind and feel good supporting.

If you are this person, we would like to meet you.

Please respond starting with ” I am the person for you”

Skype ID
Set your time of availability for an ---------- nd you resume to ----------

Thank you for your time,

SM Management