Senior Growth Analyst

**PLEASE APPLY FOR THIS JOB USING THE LINK:**
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As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110?fective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

The Growth team is committed to the acquisition, engagement, and retention of our self-serve customers. At the unique intersection of the marketing and product teams, you will shape and design the customer experience for a segment that is integral to Dialpad’s success. 

What you will achieve

In your first 30 days:

Develop relationships with the team of engineers and designers you’ll be working with. They will have projects in flight, so you’ll get to know our product design, development, and launch processes.
Our team is very data driven. You’ll get to know our reporting in Domo, Salesforce, and Amplitude, and begin diving into the factors that influence our KPIs. 
Get to know our customer stories by sitting in on customer onboarding calls, going through the signup process yourself, and familiarizing yourself with best in class SaaS onboarding experiences. 

In your first 60 days: 

Manage improvements to the signup flow and in-app onboarding through the full project lifecycle, from ideation and design to communication and support after launch.  
Use qualitative and quantitative data, including feedback from customer-facing roles, to report on the impact of recently launched ---------- ing this information, work with the growth manager to make recommendations for further improvements.

By 90 days: 

Work with the growth manager to develop short, medium, and long-term roadmap plans and drive prioritization decisions. 
Identify trends and insights in our KPI data, and raise them to the appropriate teams to help with forecasting and project planning. 
Continue to manage tests and iterations on our signup flow and onboarding experience, that result in revenue growth for the company. 

Who you are

You are a creative, passionate individual with 3-5 years of experience in marketing, product or analytics (at a SaaS company preferred). You are data driven and know how to align projects to key metrics. You like digging into the data to find insights that drive solutions and new projects. You are a creative problem solver and can think outside of the box to find new solutions. You are a team player with a knack for stakeholder management, who makes sure everyone on the team is aligned towards our goals. You have excellent organizational skills, especially when it comes to balancing priorities, projects, and timelines. You have great project management skills, and know how to align a team to work towards great outcomes for our customers and our business.

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our ---------- alignment with one of our core values, “Skill & Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed tea ---------- mbers drive our success, Dialpad offers competitive rates.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.