Customer Technical Support Engineer

Personal Attributes

1. Electrical degree so can thoroughly understand our markets and products - Knowledge of basic AC power theory, Transformers
2. Very good verbal and written English so customers have no difficulty in understanding
3. Willing to work American time zones.
4. Customer oriented. Able to communicate easily, with enthusiasm, by telephone as well as e mail
5. Able to have a dedicated work area where a set of our equipment can be set up to allow them to provide app support away from any others for safety reasons.

Day to Day Activities

1. Application support at low and medium level-gradually improving to advanced level
2. Able to respond to web input / emails /phone calls from customers
3. Able to answer the phone and make customers feel good about contacting us.
4. Able to properly record activities in database to manage the sale/support pipeline
5. Able to send pre-prepared but customized emails to customers in their territory
6. Support to customers through the info/demo/quote / technical question process.

This will include:
1. Keeping customers under active management
2. Answering incoming customer questions, by phone or email
3. Understanding customers' market,, their use of our products, and level of satisfaction with our products.
4. Assisting any potential new customers to understand the scope and benefits of our solutions, and to provide any requested information (e.g. quotes for product, technical documentation or worked test examples etc..)
5. Following up quotes with the customer to ensure they are as required, to maintain contact and understanding of the customers needs.
6. Acknowledging orders to customers
7. Understanding the nature of customers' more technical support questions.
8. Following up with each customer after each support question is answered to ensure the customer has received the information he needs.
9. We anticipate that the ideal candidate will be able to investigate, simulate (using provided Voltech equipment and sample parts) and answer questions themselves, but there will always be a support network behind them.

IMPORTANT NOTE:
a. We manufacture test and measurement equipment for industry
b. We will supply a free demo of each type for the employee to use.
c. However, the equipment can generate dangerous voltages, so will need setting up in a secure area.
d. We will supply a safety light curtain which acts as a protection (if the beams are broken, then the unit will not generate voltages) , but employees must be aware of the health and safety aspect
e. Can discuss this in more detail if needed.

We would supply transformer testers such as:
AT5600
DC1000
Ac Interface
Fixtures

SEE this links:
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If you are interested, please send us a link of your resume by replying to this job ad.