Virtual Assistant (Admin + Social Media)

ABOUT THE POSITION
Kristen Westcott & Co. is growing and is looking for an experienced Virtual Assistant to relieve the CEO of administrative and customer service tasks. We are looking for someone to grow with our team. Someone who takes initiative and is ready to learn the systems and structures required to support our clients. You will be responsible for customer service, the primary contact person for our clients, and keeping our inbox orderly as well as the primary support person for the CEO.

YOU’RE PERFECT FOR THIS POSITION IF...
? You are tech-savvy and resourceful. Before asking a question, you naturally look for ways to find the answer independently.
? You love checklists and are comfortable with project management tools.
? You are empowered when given responsibility and run with it.
? Detail is your middle name and you have a keen eye for it.
? You are super-efficient and know how to get things done!
? You are a learner at heart and professional development has become innate.
? You are effective at verbal and written communication and following up is second nature to you.
? You are proactive + organized.
? You take ownership and pride in your work.
? You love what you do and bring a positive attitude.
? You are able to respond from the heart, while keeping firm boundaries



RESPONSIBILITIES

Admin
? Calendar management [Google Calendar]
? Create and maintain updated SOPs for all of your processes and workflows
? Email inbox management – responding to all incoming emails that need reply and follow-ups within 24 hours
? Organize and Update ClickUp with any dates and required information
? Maintain and update editorial calendar for all content
? Uploading content to Wasabi
? Update business documents and spreadsheets with any new information and links
? Setting up Zoom meetings and inviting attendees [adding link to emails and Google calendar invite]

Customer Care
• Draft and send emails for client communication from templates
• Use professional communication skills to craft emails when needed
• Complete the client onboarding and offboarding procedures which include: manage clients in LearnDash [password resets, troubleshooting access issues], other communication, requesting testimonials, sorting and filing responses
• Responding to customer support questions on our Facebook page

Marketing Support
• Graphic creation in Canva
• Attending workshops and webinars to assist with administrative tasks and support students in the comments
• Assist with tagging in Active Campaign and LearnDash so the right offers are granted to the correct student
• Participating in the pre-launch events (challenge, webinar, etc.)

Social Media Support
• Scheduling video content out for IGTV and Facebook page
• Use Social Curator prompts for feed posts and source appropriate images (from our Ivory Mix stock photo membership or Canva Pro account).
• Create and schedule 4-5 feed posts per week in Planoly (or Later) and on Facebook page.
• Perform hashtag research for feed posts.
• Create, edit, and post 5 new stories per week.
• Create and post 1-2 reels per week (Kristen will send you short videos in Slack for you to use)
• Post stories for promoting podcast episodes (1 old per week + any new episodes going live).
• Monitor engagement practices, offer solutions for optimization, and then implement those initiatives.
• Have a strong understanding of keywords for descriptions, SEO, and hashtag strategy
• Reply to comments on posts on the ----------
• Engagement on complementary accounts feeds (ie Gary V’s $1.80 strategy)


Additional Areas of Support
• Research and write pitches to speaking and media engagements
• Compile, sort, draft PowerPoints as needed
• Sorting files in Google Drive
• Setting up a naming convention for files and organizing digital files
• Attending course workshops and live Q & As as requested to support with tech and administrative tasks

Future Growth:
• Adding and removing members from the community
• Welcoming new members
• Establishing community culture
• Moderating community content
• Responding to comments and customer queries
• Providing customer support to community members
• Gathering testimonials and feedback produced in the community
• Introducing community members to each other
• Developing and enforcing community guidelines and policies
• Creating solutions and new ideas for issues and broken processes based on community feedback
• Identifying and tracking relevant community metrics
• Responding to comments in paid ads on Facebook and Instagram
• Reporting any change of sentiment, content suggestion, or member feedback to the proper team member

Required software knowledge (or ability to self-teach quickly):
• Effectively use GSuite, Canva, Acuity, Slack, Facebook, Instagram, Planoly, Later, Zoom, Stripe, PayPal, Active Campaign, Dubsado, ClickUp, Thrive Cart, Wasabi, Beaver Builder, and LearnDash.