Retention Specialist

Hey guys,

We are a rapidly growing company with our Main Office in the United States. We work with Realtors to provide Smart Marketing strategies all throughout the US and Canada.

We are looking for the best and brightest who share our passion for bringing Realtors fulfillment and success!

As we grow, we are expanding our talented Customer Service Team from the Philippines to respond to our new clients, develop new services to meet their needs, and give them the most fulfilling customer service from us. His role would focus mainly on Retention .

Duties and Responsibilities of a Retention Specialist :

* Communicates directly with customers who have issues with the organization or company.
* The Retention Specialist will partner directly with the Sales and Operations teams to assist with conflict resolution, service recovery, and the support of offboarding customers.
* Has a deep passion for excellent customer experience and an unrelenting commitment to helping solve problems and achieve their goals.
* Investigates customer issues and manages resolution plans until closure.
* Creative in customer retention approach; not afraid to provide exceptional service and resolve conflict to create “win-win” scenarios for customers.
* Has a high level of compassion and patience for helping customers.

What hours will I work?

• Monday – Friday
• 9:00 AM – 6:00 PM EST( or depending on your Team Lead )

How will I be paid?

• Paid weekly via PayPal
• PHP 35,000 – 40,000 Per Month
* Training Period is Paid

Requirements for the Job :
* Excellent English language both Oral & Written ( must : high English Fluency)
* at least 3yrs experience as Retention Specialist
* at least 5yrs experience in BPO industry
* Excellent work ethics
* Office set-up : isolated working space, Internet speed should be at least 5mbps upload & download speed, Computer with updated specs with RAM not less than 4mbps.
* this is a Full-time job

Here is how you apply!

1. send resume & sample voice recording to ----------
2.) put in the subject line: applying for Retention Specialist