***IMMEDIATE START*** CSR ROCKSTAR required for fast growing UK company

We are thrilled to be looking for a new member of our team who:

- wants a long-term stable career
- has exceptional customer service skills (able to quickly establish rapport with customers over the phone)
- has excellent verbal & written communication skills (experience with UK clients is an advantage)
- has good attention to detail and organisational skills
- wants to develop and grow their skillset within a thriving business
- enjoys solving problems and serving customers
- can work independently and be self-sufficient but also work as part of a team
- proactive and can identify and offer solutions to problems as they arise
- is consistent with output and willing to go beyond their scope when needed
- will send us a ---------- with their application email (just to make sure you’ve read through this fully ????)

So who are we? We are:
- A fast paced and entrepreneurial Serviced Accommodation Management company which is growing rapidly across the UK
- Currently operating in 20 Towns and Cities across the UK and looking to add many more in the coming months and years
- Selling our properties on Online Travel Agent (OTA) websites such as Airbnb and ---------- plus many, many more
- Working with both leisure and corporate guests, who are looking for great prices, superb service and a home away from home.
- Continuously striving to improve and refine our service to become to very best at what we do
The day to day activities of the job role would include (but are not limited to) the following:

- Inbound Calls (Guests, OTA’s, Housekeeping, Maintenance)
- Outbound calls (Callbacks, follow-ups)
- Customer service & complaints
- Producing and maintaining Excel Reports
- Guest Management (using our simple drag & drop system)
- Scheduling maintenance
- Ad-hoc tasks such as producing documents, spreadsheets, presentations etc.
- Strong team communication (via Slack & Whatsapp)

The right candidate will have a background with:

- Customer Services Experience
- Confidence in speaking with people from the United Kingdom
- Strong Excel skills
- Ability to solve problems and find creative solutions
- Excellent written communication (English)
- Excellent verbal communication (English)
- Willingness to learn new systems

This position will be for 40 hours per week split over 5 days (Mon-Sun). You will also receive a generous holiday pay allowance.

Experience in the Hospitality industry itself is not essential (but would be looked upon favourably) as full training will be given.

***Please only get in touch if you are looking for a career***

HOW TO APPLY
1. Click this link and complete the questions ----------
2. Send your CV to ----------


We look forward to welcoming the successful candidate to the team and helping them grow and develop their career with us.

Applications will close on Wednesday 25th August at 9am (UK Time)