Rockstar Support Desk / Social Media Expert

We are looking for a Rockstar Support Desk / Social Media Expert.

If you have the following:

• Excellent Command of the English Language (both Oral and Written)
• A team player but can also work with minimal supervision.
• Prior support desk or customer support experience
• If you are tech savvy and can learn new technologies
• Knowledgeable in Wordpress/html/CSS
• knowledgeable in internet/affiliate marketing / Facebook AD's
• Must be available during 8am-4pm EST time and often work overtime and weekends.
• Drive to succeed and grow with the company

Roles:
• Do a product review and research, learn new technologies and write documentations.
• Answer pre-sales and technical question.
• Attend daily meeting
• Attend webinars to answer the Q&A questions live.
• Produce a report of the status of support desk for every week/month, and other metrics such as time to solve tickets.
• Implements Social Media Strategy / Campaign
• Monitor trends and adaptable on using social media tools.
• Searches for news/articles to post
• Need to know what is happening in the fast changing world of social and digital media, what competitors are doing and what new measurement tools are being use.