Customer Service Rep

*IMPORTANT NOTE*
For your application to be considered, please read the whole job description.
Thank you for taking a look at our job posting!

OUR CORE VALUES
--Accountability- We all make mistakes; we own the mistakes we make and learn from them
--Growth - Personal, Industry. How are we moving ourselves and the people we serve forward?
--Innovation - How can we do this better or faster for the best outcome
--Team - We all need somebody to lean on at times.
--Do it now! - As we handle issues as they arise. We focus on fully finishing one task before moving to another.

Were NOT looking for We are looking for people who are goal and action-oriented, committed, and dedicated to learning. Who are coachable, and who will be here for the long term.

JOB DUTIES AND RESPONSIBILITIES
--As a Customer Success Rep, you will handle the following tasks.
--Answers incoming calls
--Make outbound calls as needed
--Resolve or assign help desk tickets within SLA time frames
--Make outbound calls as directed
--Handle all customer interactions in a polite and courteous manner
--Follow all processes, procedures, and policies as they pertain to tasks.
--Updating notes and tasks
--Other tasks as directed
--Solve customer issues following policy and procedure guidelines
--Handle inbound text and live chat messages.

STARTING COMPENSATION AND BENEFITS AND WORKING HOURS
--Pay is Weekly via Wise(formerly Transferwise) and we prefer to pay it directly to your E-Waller(GCash or Paymaya)
--While on Training - $400 USD/monthly PLUS Overtime Pay- Training lasts 2-4 weeks.
--Pass the training period and you'll be endorsed under Probation - $600 USD/monthly PLUS Overtime Pay - Probation can last up to 3 months depending on the CSR's performance evaluation.
--Pass the probationary period and you'll get the Regular Tea ---------- mber's Rate of $187.50/week or $750 USD/monthly PLUS Overtime Pay.
--Weekday Shift 8:30 AM - 5:30 PM EST
--Rotational Saturday Shift 8:30 - 5:30 We rotate the Saturday shift between CSRs.
--If you know how to speak and write in Spanish, an additional Incentive will be provided.

POSITION REQUIREMENTS
--DSL/Fiber Internet connection - REQUIRED
--Desktop and/or Laptop PC - REQUIRED
--Backup Internet connection(Internet Data from your Smartphone will do) - REQUIRED
--Headset and webcam - REQUIRED
--Smartphone - REQUIRED

FOR YOUR APPLICATION TO BE PROCESSED, YOU MUST CLICK THE LINK BELOW, FILL-UP THE FORM. YOU ARE EXPECTED TO READ THE FORM THOROUGHLY AND SUPPLY "ALL" ANSWERS AND PROVIDE "ALL" DOCUMENTS BEING REQUIRED ON EACH FIELD.

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