Lead Response Agent (Remote) | (Chat Support Specialist)

Are you the next Lead Response Agent (Chat Support Specialist) on our team?

Who are we?

Augmen Digital is a digital marketing agency that helps underdog brands profitably attract a tribe of new customers with disruptive advertising campaigns that creatively stand out…

And we’re looking for a Full-Time Lead Response Agent to help us manage our communication with our clients.

What's in it for you? Well, these are just a few of the things you'll get to enjoy once you join our team:

-Fun remote working environment.
-Compressed daily working hours
-Internet Subsidy
-Many more...

As the company grows, your position will grow with Augmen Digital. There are lots of room to grow together with your financial gain.


What will you be doing?

As a Lead Response Agent for Augmen Digital, here are some of the tasks that you will be working on:

-Answer any messages coming from our ads with a response time of less than 1 business day (during business hours on weekdays, this should be less than 1 hour).
-Organize messages in inbox and tracker with proper status.
-Nurture any leads generated to make sure they convert based on the optimal conversion event for the client.
-Monitor comments and address customer questions (based on the client's chosen package).
-Add and/or update existing FAQs and response templates to fit the client's needs.
-Provide reports or insights with customer behavior in messages and add suggestions on what could be improved.


What are we looking for?

In addition to the above, the following is a list of skills and traits that describe the Lead Response Agent we need on our team. If you have most of these, you’re the person we’re looking for.

-Proactive and attentive
-Great at communicating
-Can multitask effectively
-Sales Experience (Nice to have but not required)
-Open to any educational background

Why work with us?

This role is fully remote but the applicant must be based in Cebu. We are excited for you to see the wonderful culture we've cultivated. Of course, along with the benefits below:

-Compressed daily working hours
-Enjoy a fun virtual working environment
-Earn top pay
-National Holidays off
-Fixed weekends off
-Sick leaves are paid by default
-13th-month pay
-Statutory Benefits
-HMO upon regularization
-Occasional Incentives for embodying Augmen Digital’s principles
-Internet Subsidy (Monthly)
-Rice Allowance (Upon regularization)

If you’re a good fit, this definitely will become an opportunity with career growth opportunities for you as we grow.


Application form Direct link:

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