FULL TIME CUSTOMER SERVICE & ADMIN SUPPORT

(Office located in QC near Centris-MRT Station)

Responsibilities:
• Effectively handle customer service emails and/or phone calls while representing company products and services and its values.
• Effectively respond with courtesy to clients concerns and complaints (if any) and communicate with team members to ensure customer issues are resolved appropriately and on a timely manner.
• Understand company policies/procedures and know when to escalate customer service related issues.
• Create job order, schedule and allocate assignments to field staff.
• Track deliverables and ensure that deadlines are met.
• Checking and responding to emails.
• Ensures that cloud based system/CRM is updated on a day to day basis.
• Coordinates with other team member as required.
• Providing reports as required.
• Skills with graphic design, photo editing, wordpress, seo is of great advantage but not required.

Qualification:
• Must be located and based in Metro Manila, Quezon City preferred.
• At least 1-2 years of experience in customer service & admin support.
• Excellent communication skills (in English) both oral and writing. Necessary in order to communicate with customers as well as internal stakeholders.
• Ability to think creatively to solve problems and make judgment calls when necessary.
• Clarifying potential issues before they arise so they can be worked through effectively.
• Comfortable learning and working in various technology-based systems.
• Self-motivated, detail-oriented, and able to prioritize daily work in a fast-paced environment.
• Ability to learn quickly and work with minimal supervision.
• Ability to multitask.
We are an Australian based company and we are looking for serious applicants only who is willing to work full-time and on a long-term basis. Compensation is negotiable depending on work experience and skills. Working hours: 7:00-4:00PM, Monday to Friday

If you think you are what we are looking for, please send updated resume with photo. This is an urgent requirement, only shortlisted candidates will be contacted. Work start ASAP.