Ecommerce Customer Service Rep

Please click on the link below to apply and answer some questions so we can get to know you better. Only applicants who apply through the link will be considered.
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Top Reasons to Work with Us:
Since 2010, the Emazing Group has been the comprehensive e-commerce solution for passion-driven consumer lifestyle brands. With unique and innovative brands such as EmazingLights, iHeartRaves, and INTO THE AM, The Emazing Group has successfully created and scaled market-leading companies, empowering a lifestyle of self-expression one individual at a time.

Get an inside look into our office and culture at: ---------- /careers

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Featured as one of the best companies ever on Shark Tank (Deal with Mark Cuban & Daymond John)
Top Workplace Award In Orange County, CA and Certified Great Place To Work
Entrepreneur 360 - Ranked #128 best small business
Join the #189 fastest-growing private company according to Inc. Magazine 5000
Featured on Rolling Stone, Yahoo Finance, Inc. Magazine, Business Insider, CNBC, MTV, ABC's Shark Tank, LA Weekly, MSN, and more.
Enjoy the autonomy/flexibility to be creative in a highly driven environment.
Join a tight-knit team with opportunities for growth
Great culture. Our headquarters is an environment where everyone is driven to make the company and themselves successful.
7 Core Values that shape our company culture: ----------

Primary Responsibilities of the Customer Support Representative:
- Assist customers by phone, e-mail, and/or chat.
- Solve problems and create magical ---------- nts for customers every day!
- Follow verbal and written instructions.
- Complete mandatory training.
- Use tools and programs, research accounts, review options and solutions for customers, and communicate with them effectively.
- Follow Standard Operating Procedures.

Requirements:
- 2 years of e-Commerce customer service experience with a company based in the USA. Preferably in the apparel industry, but other e-commerce industries are fine.
- Attention to detail.
- Excellent communication skills, both written and verbal.
- Flexible to changes at work.
- Type at least 60 WPM.
- Have and maintain a positive attitude every day.
- Self-motivated with the discipline to complete tasks independently.
- Must have a reliable computer and reliable ---------- ernet
- Download (17mpbs and up)
- Upload (2mpbs and up)
Computer
- Computer processor (at least i5 & 4GB Ram)
- 2nd monitor is a plus

Nice to Haves:
- Experience with Gorgias, Amazon Seller Central, Shopify, and Shipstation.
- Ability to work overtime.

Operating Hours:
- Monday to Friday 8 am - 5 pm PST

Salary and Benefits:
-Depending On Experience
-Paid time off & holiday pay
-Ongoing training and support
-Bonus plan
-Deep discounts on all products
-Company parties and lunch
-This position is fully remote

The Emazing Group is committed to providing equal employment opportunities to all applicants and employees as a way of doing business and in accordance with all applicable equal opportunity ---------- is the policy of The Emazing Group to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local ---------- addition, Emazing Group will provide reasonable accommodations for qualified individuals with disabilities