Awesome Customer Satisfaction Wizard (read through the entire job post!)

Stay Curious...The mantra that catapulted Vont Innovations to ever-evolving heights. This constant thirst for expansion is our driving force to always go beyond, no matter what! To say that we think out of the box is an understatement. Because all radical thoughts beautifully become. And in the making, we never forget to have fun.

Sounds like you're joining the NASA Space Team? Well, we're in the same headspace – to change lives, to be part of something BIG, to make smart devices convenient for everyone. Yep. Every. Single. ---------- cluding nomadic bums in the wilderness. That accessible!?

Vont started in 2014 with a single bike light built by ---------- w, we've become one of the pioneers on affordable tech products with thousands of 5-star reviews on Amazon. We're made of an intimate circle of creative, innovative minds – ranging from at-home moms and closet rockstars to ---------- machines across the globe. We have Book Club, random jams, and all-expense-paid workations by the beach.

Why are we telling you this? Because if you resonate with the company culture and you want to be part of this - you better join us!?

Reasons to apply:
• Don't know where to put your overflowing talent.
• You want a cool boss and hilarious workmates!
• You want to wake up inspired to get to work because you're highly valued and the team feels like family.

Sounds like you? Perfect timing since we are looking for candidates to fill in the following posts:
Customer Satisfaction Wizard

Here's what you will do:
• Troubleshoot technical issues through e-mail, chat, and phone, and assist customers to identify hardware and software solutions for our current and upcoming products.
• Provide timely and accurate feedback to customer concerns.
• Follow up with clients to ensure that their concerns are resolved.
• Support roll-out of new products and versions of applications.
• Provide team support through procedural documentation.
• Manage multiple cases at one time.
• Test and evaluate new technologies.

Qualifications:
• Should have at least two (2) years of customer and technical support background (with chat, phone, and e-mail support experience).
• Has excellent English communication skills (both writing and speaking).
• Will thrive in a fully remote work arrangement and flourish in an agile environment.
• Preferably knowledgeable in the use of Zendesk and Amazon Seller Central.
• Open to shifting schedule (including graveyard shift).

More reasons to apply:
• Competitive salary package
• Health care package, insurance, paid leaves, and holiday pay
• Work station setup and equipment subsidies
• Opportunities for professional growth and development

Excited to join us?
(1) Fill out this form ( ---------- ),
(2) Upload your resume and cover letter (through the link ?????. In your cover letter tell us why you're this awesome human we've been looking ---------- e the subject line "Vont needs my awesomeness ASAP!".?

We will only reach out to those who are shortlisted. Best of luck!

May the 'stay curious' force be with you always.