IT Assistant

We are looking for a tech-savvy individual who is passionate about optimizing business processes by utilizing the power of technology.

Duties & Responsibilities:

Oversees the daily operations of the technology and information systems

Support Management, Marketing, Operations and Sales Team on how to use different technology tools

Providing support in person, over the phone, or via remote access

Maintain a work log of tasks and prioritize

Software deployment, maintenance, and support

Systems administration of core IT services (on-prem and SaaS), including process automation, configurations, and improvements within these tools

HubSpot CRM

Google Workspace

Slack

JotForm

Airtable

DialPad

AnswerConnect

Zapier

ClickUp

Stay up to date on emerging technologies and their potential utility

Maintain the Website operation

WordPress

Godaddy

Namecheap

Elementor

Google Authenticator

Maintain and update documentation of procedures and configurations

Detailed Activities:

Capturing detailed meeting notes in google docs and converting them into tasks

Balancing inbound requests and consistently re-approve task queues into an evolving roadmap

Brainstorming, collaborating, and thinking through different scenarios of “if this, then that” and decision trees to determine user paths

Presenting technology updates and feature changes to staff in order to encourage user adoption

Creating custom forms and applications for customers to fill out

Creating calculation fields similar to spreadsheet formulas

Researching, comparing, testing, choosing and launching tools that are compatible to the existing technology stack

Developing tool integrations for the tech stack to work together

Creating dashboards with graphs for reporting analytics

Requirements
Language: English

Problem-solving

Curiosity for technologies

Business understanding

Service-oriented

Hard worker

Autonomous

Well organized

Priority setting

Able to communicate effectively – written and oral communication

Reliable