Client Manager - Marketing Agency

What This Job Entails
? Managing a book of clients, serving as their primary point of contact via email, call text, and video call
? Maintaining and developing client relationships based upon mutual respect, high-quality service, expectation setting, and coaching
? Using the company core values to guide independent decisions about client accounts
? Continually innovating new methods to improve client experience, results and retention
? Managing the entire client life-cycle, including launch calls, check-ins, billing, and offboarding calls
? Upselling clients on relevant products
? Collecting client feedback and passing it along to the team to drive constant improvement
? Full-time position: between 35-45 hours a week depending on tasks ? Starting Salary: $500 USD/mo
Required Skills
? Most important is a positive attitude -- you see client dissatisfaction as an opportunity, not a burden
? Exceptional interpersonal, verbal, and written communication skills in English. This is a must.
? Driven, competitive, and confident with coaching others and setting expectations
? Strong attention-to-detail, time-management, and organizational skills
- Please Email a loom video of you explaining the skills you have, your past experience, and why you believe you deserve this job to my personal email at ----------

? At least a basic knowledge of digital advertising fundamentals, with a keen interest in learning more
? Ability to multitask and prioritize under ever-changing needs and schedules
? Proven project management skills with an emphasis on quality control
? Self-starter -- you are comfortable working 100% remotely, managing projects and meeting deadlines without direct supervision
? Coachable -- you are excited to participate in ongoing training and constantly push yourself to get better and better
? Team player -- you are able to collaborate with a small team, ask for help when needed, and delegate tasks
? Relational -- you get excited at the prospect of building long-term relationships with clients and coaching them towards success
? Proactive -- you strive to get ahead of a problem, instead of waiting for it to become a full-blown fire
? Data-Driven -- you are able to use data to diagnose client problems and deliver accurate solutions
Required Experience
? 2+ years of customer service/coaching experience
? Direct Response Marketing experience, highly preferred
? Previous experience with remote working softwares preferred, including Asana, Slack, Zoom, Go High Level etc.
Benefits
? Remote position (work from anywhere in the world)
? Competitive pay (performance-based commission with high earning potential).
? Access to world-class training and education in advertising / marketing
? Laid back, yet professional vibe
? Unlimited leave
? We’re a quickly growing company that favors promoting internally -- huge opportunity for upward mobility