General Virtual Assistant

Our company is looking for a detail-oriented, self-motivated, friendly and experienced Virtual Assistant to join the team to assist with administrative, customer service and community management, design and social media tasks. The perfect individual would be someone who is highly organized, tech-savvy, loves interacting with clients + customers, answering community questions, a proactive problem solver and fast learner.

This is a full-time position with room for growth that reports directly to our Founder, while also working closely with other key members of the team located in the U.S and the Philippines.

YOU’RE THE RIGHT FIT IF:

You speak and write English well
You have experience being on a Customer Service Team
You have graphic design/ video editing experience
You prefer email and chat over phone calls for customer communication
You have experience being on a remote team in a startup or tech environment
You love people and truly care about their success
You are creative and learn different tools quickly
You are extremely organized, delight in the details, and you don’t let little things slip through the cracks
You’re extremely tech-savvy
You’re an effective communicator, especially in writing
Your grammar and writing skills are top-notch
You make it your mission to find ways to make other people happy
You are familiar with Canva, Zapier, Asana, Slack, Leadpages, Thinkific, Thrivecart, Shopify, GSuite, Wordpress, SkedSocial.

EXPECTED ACCOMPLISHMENTS:

Provide top-notch customer service for our subscribers and students
Manage email
Create graphics for social media (Pinterest, Facebook group, Instagram)
Schedule social media content using scheduler

THIS POSITION IS NOT FOR YOU IF:

YOU DON'T HAVE AT LEAST ONE YEAR OF RELATED WORK EXPERIENCE.
You’re not super detail oriented.
You already feel stretched too thin!
You already have a full time job.
You don’t have daytime availability for work + communication.
You don’t pride yourself on your positive attitude.
You don’t hold yourself accountable and place blame if something falls through the cracks.
You worry more about getting things done than making them great.

HOW TO APPLY:

Answer the following questions and do the tasks indicated:

1) Why do you think this is the right job for you?

2) If you won $50 million right now, what would you do with it?

3) Please include a LOOM video of yourself on camera answering these questions:
- A customer just enrolled in our course but cannot access the course modules. What do you do?
- A customer's recurring payment failed. What do you do?

Include the LOOM video link in your response.

Put "I'm your Rockstar GVA!" as the subject line.

I look forward to receiving your applications!

All the best,
Sophia B.