Customer Care Associate

About Us
We are a Singapore-based skincare brand passionate about helping people to get rid of their acne and regain confidence. We are ambitious, with our eyes focused on being the No. 1 acne skincare brand worldwide. We have touched thousands of lives by giving them acne-free skin. An exciting future lies ahead as we begin to expand to overseas market.

About The Role
We are looking for an experienced customer service personnel who has great empathy and compassion. Struggling with acne is painful and we really care as a company and you need to exhibit the same level of passion and care to help customers resolve their acne issues. If you have struggled with acne or is having acne now, it's a major plus. We will send you a set of our skincare FREE to help you get rid of your acne and also to understand first-hand how our products can help acne fighters. If you have experience with WooCommerce, it's a major plus.

Required Skills / Knowledge / Experience:
- Work from 10pm –7am Philippines time.
- Serve customers by providing product and service information and resolving product and service problems.
- Attract potential customers by answering product and service questions and suggesting information about other products and services.
- Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.??Other scope of work would be general Admin or Social Media Work during lull ---------- cation and Experience Requirements:
- University/college degree is an asset
- Familiarity with office software and phone systems a plus
- Previous experience, especially in beauty customer support industry, preferred.

Submit your resume and let's help rid the world of acne. Salary will be based on years of ---------- your application, please include answers to below questions.
1) Tell us your skills and experience! Any other skillsets you have that would make you standout?
2) Have you had acne before? If yes, can you describe your acne journey.
3) Your expected Salary for a full-time position in a graveyard shift. Salary will be based on years of experience, skillset and proficiency.