Customer Service Champion | Customer Support

>>HOW TO APPLY:
please send your resume and a short video of yourself explaining your experience as it relates to the job to ----------

We are looking for someone to fill a dual-role for our fast growing USA company. This role would be for a Customer Service Manager & also Customer Community Manager.

CUSTOMER SERVICE RESPONSIBILITIES:
- Own the customer service department for our ecommerce company.
- Establish customer service best practices with our existing team.
- Create KPI's for our customer service (phone and email) support and improve the efficiency of our customer service.
- Interact with customers regularly for feedback on our products and service.
- This would include phone and email support as needed.

CUSTOMER COMMUNITY MANAGER RESPONSIBILITIES:
- Support our social media engagement
- Respond to customer requests, comments, feedback via social media
- Help manage and grow our private >>>Facebook community group
- Improve the total customer experience when it comes to our brand.

Must have:
- Excellent English skills (written and spoken)
- Experience with talking on the phone.
- Experience hiring employees AND/OR managing a team.
- Quiet space for phone calls (this space must actually be quiet - background noise must be extremely limited)
- Headset preferred
- Fast internet connection
- Ability to work EST hours

Benefits:
Competitive pay
Annual 13th Month Pay
Fun, small-team environment
Fast growing company with LOTS of room for growth - no limit to where we will go and your position can fill.

>>HOW TO APPLY:
please send your resume and a short video of yourself explaining your experience as it relates to the job to ----------