Administrative Assistant

We are a growing company in search of an administrative professional.

*Required Skills*: Excellent written and verbal communication skills; good grammar, spelling, and spoken diction. Ability to interface pleasantly with customers in a professional manner. Basic business analytical skills with the ability to read, review and revise business ---------- tail-oriented. Technology skills required: Must be able to type at minimum 60 wpm. Must be proficient in MS Word, Excel, and PowerPoint and use of basic calendar scheduling tools such as MS Outlook or Google Calendar. Knowledge of CRM a plus, (Job Nimbus). QuickBooks Online skills a plus. Must know how to schedule and maintain appointments using electronic and paper calendars. Must be proficient with managing email files, and email communication. Knowledge of social media platforms a plus. You must be a motivated self-starter with the ability to work independently as needed. Must be able to understand the importance of meeting deadlines so that so projects and responsibilities are completed in a timely manner enough to support a fast-paced business environment. Daily punctuality is required (some overtime will be requested).
* *Role and Responsibilities:* Customer servicing with responding to phone calls, emails, appointment scheduling, and general customer contact.
* You are responsible for out of the shop in-home scheduling of daily repairs according to morning scheduling, time availability, and location logistics
* Internal customers include management and ---------- this role, you are responsible for maintaining and organizing the work calendar and roster, so that management and the technicians know what work is to be done according to the schedule.
* You are responsible for creating the first stage of the price quotes that are sent to customers upon management approval.
* You are responsible for ensuring that all work being done by technicians is supported with a printed work order document and the open jobs listing is maintained in the computer system with updated information.
* You are responsible for shipping and receiving activities and documenting/ tracking information on parts that go out to vendors and are received from vendors. Any backorders and lost shipments must be traced.
* You are responsible for documenting and maintaining a schedule of all appointments made with customers for repairs, cleanings, diagnostic work, and consulting services within the shop or at the customers’ location.
* You may be asked to make occasional visits to the post office, UPS Center, office supplies store, Home Depot, etc. as needed in order to assist management, technicians / and or meet customer requirements.
* You are required to interface with vendors, dealers, and tech tradesmen to make special requests needed to support to be work done by technicians or requests from management.

*Education & Work Experience Required* : High School Diploma plus 2 years of college, (60 college credits) and 1/year of work experience in any business related field. Or, 30 college credits plus 3 years of work experience in any office related environment. Management related experience a plus. Bachelor’s degree a plus