Merchant Operation

Job Responsibilities:
• Responsible for undertaking the deployment requirements of SaaS cooperation merchants imported by the business department, including but not limited to merchant equipment deployment, offline merchant training, after-sales Q&A and other deployment work.
• Responsible for continuously tracking the performance of merchants, making good use of data and resources to optimize merchant operations, cultivating high-quality merchants, and improving merchant satisfaction;
• Through merchant feedback and data phenomenon, find and summarize common needs and problems, and promote product optimization;

Job requirements:
• Clear logic, innovative thinking and strong independent work ability, good communication and cooperation ability, learning ability and sense of responsibility;
• Able to accept field work of a certain intensity, with good pressure resistance and service spirit;
• Merchant operations in the SaaS industry, merchant training experience is preferred, and more than 1 year management experience is preferred;
• Proficient in English and Malay is preferred;