IT Helpdesk

Must be a master at English communication both verbal and written.

Must be fast learner, willing and able to learn new software and technologies.

Be comfortable with all facets of PC, laptop hardware, setup and maintenance; including installation and configuration of hard drives, NIC's, printers, and other PC accessories.

Experience configuring and managing WAN and LAN connectivity, switches and firewalls, VPNs, and wireless controllers, TCP/IP, Routers, WAPs, Wireless, and other networking devices. PC imaging and configuration, Spyware / adware removal tools / antivirus programs.

Superior client communication skills and demonstrated ability to collaborate across teams and organizations including responding to, recording, tracking, and closing related client helpdesk tickets

Ability to manage time effectively, work in a fast-paced environment, manage multiple tasks with accuracy and meet demanding deadlines.

Strong troubleshooting skills and proven ability to use the tools at hand to research and resolve problems

Proficient in both following and creating documentation for the rest of team and assist with evolving internal IT knowledge-base.

(Knowledge of Autotask, TrendMicro, Fortinet firewalls and MSP services, as well as the ability to use automation tools and scripting (Powershell/PowerCLI) to re-engineer and streamline administration tasks and processes a plus)

Skills required:

• English
- Speaking
- Writing

• Customer Service & Admin Support
- Customer Support
- Email Support
- Phone Support
- Tech Support

Must be willing and able to work late shift Eastern Standard Time
(shift will be Sun-Thursday 11am-8pm EST, (starting Mon-Friday 8-5 until trained to be alone))