Customer Support Associate

WHO WE ARE:
We are a digital marketing agency focused on the health/fitness industry. We sell services such as website development, mobile app development, sales funnel development, copywriting, graphic design, SEO, and coaching services. Our business is super fun because our clients are athletes, health/fitness advocates, medical and aesthetic professionals, internationally famous fitness celebrities, manufacturers, and more. We believe that health and fitness transform lives, and we are committed to amplifying this industry's message and reach to make the world a more healthy, happy place.

WHAT ARE WE LOOKING FOR:
A customer service representative to help our growing team.

This role requires:
- Strong customer support experience, preferably in a call center environment.
- Fluent in verbal and written English.
- Knowledgeable with WordPress.
- Ability to handle 50 tickets or more.
- Must be flexible, proactive, willing to learn and help other departments in times of need.
- Willing to work on a graveyard shift, during weekends, and US holidays.
- MUST be reachable via Skype and willing to attend weekly scru ---------- etings.
- Willing to work at least 20 hours per week at first, then can go on full-time depending on business needs.

The successful candidate will:
- Respond to customer support queries via email, live chat, and social media.
- Communicate timely and effectively.
- Work closely with your supervisor to ensure consistency and appropriate escalation.
- Take on ad-hoc tasks such as creating processes, documentation, developmental plans, etc.

Full training will be provided.

If you have what it takes to be part of our team, please apply on this job post and complete the following:
1. Answer to these questions:
- Which of the required job skills do you feel you are strongest at?
- Why do you think you are a good fit for this particular project?
2. Take this online personality test as well, and send us back the link to your results: ----------
3. Your most updated resume.
4. Your Skype ---------- .

We’re excited to have you on board!