Virtual Assistant / Administrative Assistant – Insurance auto, home, business

We need a full-time administrative assistant for an insurance office.

The primary task for this position is to help retain existing clients by re-quoting the existing insurance with one of our many carriers. We need a self-starter, preferably with help desk/customer service experience, who has a strong work ethic, is detailed and ---------- tails of the job will be to complete insurance certificates and Acord forms; send insurance certificates to clients and fill out Acord forms which we need in quoting, as requested. You will be working virtually for a company located in California, the initial shift for training purposes will be 11pm to 8am PHT, after 3-months the shift will move to an early morning 4am to 1pm PHT (with meal break).

Main tasks include, making changes to policies, answering basic billing questions via email and phone, and doing requotes for existing clients that are dealing with rate hikes.

The general goal of this role, is to be communicating with our clients before renewals are available, gather updated information, and then quote the clients. Clients will be both personal (auto & home insurance), and business (commercial insurance).

Full training on all processes will be provided.

Applicants for this position must be able to write well with good English grammar and speak English well, have a customer service orientation and the ability to communicate effectively with Americans via email, phone, and text chat.

They will also need solid computer skills using applications such as Microsoft Word and Excel.

HOW TO APPLY FOR THIS POSITION

Provide your resume, examples of previous work if you have them and answer the following questions.

Please note that the point of asking you to answer the following questions is to enable us to gauge your ability to follow instructions, your command of the English language, writing style and attention to detail. Applicants that do not fully answer the questions below WILL BE IGNORED.

Questions
1) Please describe your general experience in virtual office administration and or document writing generally.

2) If you previously held a customer service position and or worked in an insurance office, please describe what you did including how long you held the position.

3) Tell us something about yourself that is not written on your resume but will help us get to know you better as a person.

4) How many hours a week would you prefer to work (40+ full time or if less than that "part-time" please specify).

5) If hired, will this be your second or only job?

6) In terms of career development, what would you like to be doing in a couple of years?

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