Any
N/A
TBD
Jul 9, 2021
Qualifications:
Bachelor’s degree in Computer Science or any related course.
Strong technical knowledge and understanding of IT Security concepts, including antivirus, networking and encryption technologies.
Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone and
Ability to handle escalated calls while using good judgment to make sound recommendations.
Advanced computer skills and at least 1 year experience including but not limited to: Linux, Unix, DNS, Networking, Network security, Apache, Proxies,
Understanding of network protocols like HTTP, SMTP, FTP, SMB, DNS and DHCP.
Basic to intermediate knowledge and understanding on the following concepts: Security, Firewalls, and
Any networking type certifications – e.g. CCNA, Networking + etc. (is a plus)
Basic knowledge on remediation of malware/viruses/Trojans. (is a plus)
Basic knowledge on Virtualization (MS System Center Virtual Machine Manger and/or VMWARE