Full Time CX Agent

We're looking for an experienced Customer Experience Manager. If you are a tech-savvy professional, experienced in customer experience, an empathetic people person, we'd like to meet you.

Who you are

Our ideal candidate thinks in optimizing systems, has exceptional oral and written communication skills, has a passion for physical fitness and nutrition, and is experienced delivering an exceptional customer experience. You should be a ‘people person’ with great customer service skills and understand the customer journey.

Ultimately, you should be able to act as the face and voice of our brand and manage all customer experience issues.

Requirements

- Minimum of 2 years experience working as a CX manager or agent
- Reference Check of Previous CX Position
- Experience using Google Sheets
- Experience using Re-Amaze or Gorgias
- Experience using Shipstation

Who we are

Founded in Honolulu, Hawaii, and located in Austin, TX, ATH is a fast growing direct to consumer e-commerce brand that produces all natural sport nutrition products. We've been featured in Pacific Business News and Ka Wai Ola newspaper. ATH is recognized as one of the fastest growing start-ups in Hawaii.

Customer Experience

- Assist and manage customer service channels.
- Respond back to customer service tickets: email and text in a timely manner.
- Monitor and report on product feedback and online reviews, both onsite and offsite.
- Process & fulfill customer orders within Shipstation
- Train and manage customer experience tea ---------- mbers.
- Work with production and marketing to enhance the customer experience.

Location

Remote

We conduct reference checks and require passing a typing test of 50 WPM or higher.

We offer competitive pay & benefits plus the opportunity to grow within the brand.

We operate on Central Daylight Time, CDT Time Zone.

Please respond back with SPORT in your subject line to apply.

Questions

Are you able to type 50 words per minute? (You will be required to complete a test)
Do you have a high speed internet connection? (You will be required to do a video interview)
Is English your first language?
Do you have 2+ years of CX experience?
What is your current availability in hours/week?
Are you available in CDT Time Zone?