Social Media Comments Master

IMPORTANT NOTE: Please submit your application directly to our database: ----------

JOB RESPONSIBILITIES AND ACCOUNTABILITIES:

Check and respond (as appropriate) to comments on most/all of the official company's social media/online ---------- includes, but not limited to, the following:

> Facebook Business Page: comments and reviews
> Instagram: comments, tagged content, mentions and relevant Lil Helper hashtags
> Google Business: reviews
> TikTok: comments, tagged content, relevant Lil Helper hashtags

General Guide to Our Voice:
> When responding to a customer from a Lil Helper official account, avoid the use of the words “i” or “me”, and instead refer to the company as a whole using “we” and “us”
> Hot button topics may come up from time to time, and as a company, unless otherwise stated we will remain neutral on these topics. This can include but are not limited to: circumcision, religion, vaccinations, medical care, politics, abortion, etc. If you’re unsure about whether a topic is appropriate to express an opinion on, err on the side of caution and remain neutral while seeking guidance from your team lead
> Keep all tones light and fun

Expectations:
> All comments, reviews, tagged content, etc. will be responded to within 48 hours
> Every comment response will include a ‘like’ or ‘heart’ on the original comment, as well as a relevant reply (written or GIF form)

REQUIREMENTS:

> Excellent communication skills in English
> Knowledge and experience in using social media platforms mentioned above
> Available ASAP