Exceptional Technical Support

QuickMail is a booming internet business with 4% growth per week and more than 400 customers in the sales acceleration space. I'm kicking ass and so should you to be allowed to join the team.

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What you get into?
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Be part of a booming internet startup and a lot of freedom about evolving your role in the company. You'll be put through a lot of uncomfortable situations and grow personally like never before.

Your main starting role will be in customer support. You'll be exposed to lots of new things to do as you grow into the role.

You'll get weekly 1-1 with the founder (me) to specifically help you grow.

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What I'm looking for
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I'm primarily looking for someone to help me dealing with high demand support, building knowledge base, answering user questions, test new features and being comfortable pro actively talking to users on the live chat.

People should love your personality, I'm not looking for a robot.

You should be able to work with minimal direction & speak English very well.

The role will evolved and you should be comfortable with changes, experimentations and work fast.

You are expected to be 100% on quickmail and therefore not allowed to have another job. 99% commitment is a bitch, 100% is a breeze. You will be fired on the spot if you work on another job. You should be able to work fast too.

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What will you do initially
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You will be in charge of support and customer satisfaction, talking to customers and potential customers via emails, live chat or Skype.

You will be expected to do personalised video with Snagit and upload them YouTube with support requests so English has to be of high level and you should be comfortable speaking it.

You will be expected to keep track of different support requests and communicate with founder directly on a daily basis. If you decide to apply, your email subject should be: I'm a unicorn. Anything else will not even be read. I receive too many application to waste time with people not even reading this spec.

You and a co-worker will be responsible for support as well as the knowledge centre part of the website (wiki)

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How to apply
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I don't care about your qualifications, I care about a job well done and a good attitude.

Knowing about why I should hire you will come later, so your application letter should contain nothing else than the answers to the questions below. You don't need to introduce yourself, no need to explain me why you are qualified for this job... I won't read it and will negatively reflect on your application (or just disqualify you). I only care about the questions well answered. Make sure you read this job post entirely first.

Your application:

1. Tell me if you have a quickmail.io account. If yes, let me now the account you created. If not, don't bother applying, I need people willing to put in the effort and show me initiative.

Then answer the next 2 support questions in your own way (assume you are already working at QuickMail and a customer just sent you those 2 questions):

2 - How many emails can I send per month in quickmail, I'm on Pro plan?

3 - If I receive a reply from a prospect working at company X, how can I stop automatically the other prospects working at the same company from receiving follow-ups?

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What's next?
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If the answers are wrong, you won't receive an answer, if you don't hear anything from me within 3 days, assume the application failed.

If you answer the questions properly, you will receive a response by email and will be asked to follow up with quick Skype interview (to verify your English is OK and get to know your personality better, see how you think and approach problems...). Then you'll be given a series of small tests to check various abilities that you will have to complete within 1 week. You won't be paid for that.

If you pass this second step, the last one will be a final Skype interview and then getting the job (or not).

Good luck!

Be amazing,
Jeremy