Desktop Support Engineer

RESPONSIBILITIES:
- Responsible in the deployment, installation, pull-out and configuration of PC, Laptop, Printer
- Diligently attends to assigned tickets and provides support within the specified SLAs
- Regularly updates on the status of assigned service request or incident
- Troubleshooting hardware problems, replaces defective parts and makes necessary escalation to the authorized person
- Responsible in formatting/cloning of PC, Desktop, Laptops
- Network connection configuration, testing and basic troubleshooting
- Perform regular checkup of PC desktop/laptop and a like (such as but not limited to defragmentation/virus updates)
- Escalates problem that requires immediate attention of helpdesk, team leader or appropriate authorities
- Performs other relevant tasks that may be assigned from time to time

QUALIFICATIONS:
- With or without experience
- A graduate of BS in Information Technology, Computer Science, Computer Engineering or other related courses
- Has technical knowledge of operation and functioning of Windows Operating Systems
- Proficient in hardware/software installation troubleshooting / repair of desktop
- Experience in troubleshooting PCs, able to manage IT desktop infrastructure, network cabling, etc.
- Has knowledge of basic networking concepts, client-server architecture, knowledge of antivirus, server software/hardware setup and backup
- Fast learner and can able to easily grasp new technologies, software/hardware and IT concepts
- Capable of following different procedures as per client requirements
- Can communicate and track IT activity thru with remote back-end teams
- Good communication, technical, analytical, problem solving and leadership skills.
- Amenable to work in shifting schedule
- Maintain IT equipment inventory and documentation