Full-Time Customer Service Rep

Are you a gamer that likes troubleshooting and keeping people happy?

We are a company that focuses on products in the gaming industry and we need a person with a great attitude to be the first human interaction with our ---------- such an automated business, the Customer Care Representative establishes an important connection with our customers.

The Customer Care Representative will exceed service excellence by personally responding to our prospects and customer needs and by continuously looking for opportunities to improve our service and support for our customers.

This person will work closely with our Operation Lead to ensure we are meeting the needs of our customers. The Customer Care Representative fully understands that communication is the Key for the success of the entire organization. The Customer Care Representative further understands that they are not just a resolution department but can recognize needs of customers to save transactions and cross sell to additional products using a wide assortment of tools at their disposal in order to “exceed customer expectations”.

Responsibilities of the Client Care Representative:
1. Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and accurately.
2. Thoroughly and efficiently gather customer information, assess and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document the interaction through contact tracking.
3. Provide quality service and support in a variety of areas including, but not limited to: billing, access, fulfillment and system troubleshooting.
4. Troubleshoot customer issues over phone, email and Live Chat.
5. Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company. You will have full capability to make a decision if you feel it is the best way to leave the customer happy.
6. Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience.
7. Responsible for compiling and generating reports as they relate to customer issue tracking and frequently asked questions.
8. Have the ability to successfully “mitigate” individual customer complaints in such a way to both exceed customer expectations as well as benefiting company bottom line profitability.

Minimum Qualifications:
Have your own computer, high speed internet, and distraction free workspace, plus…
1. 1+ years of experience in a customer service or help desk capacity required.
2. PC and IP troubleshooting experience a plus.
3. Demonstrated passion for excellence with respect to treating and caring for customers.
4. Ability to troubleshoot customer issues both via email, Live Chat and over the phone.
5. Strong detail orientation and communication/listening skills.
6. Willingness to work committed schedule.
7. Highly developed sense of integrity and commitment to customer satisfaction.
8. Team player.
9. Bonus points if you're familiar with Customer Relationship Management systems…Shopify in particular.

We are a great team, impacting over thousands of gamers' lives. This is your chance to begin to be a part of something special.
This is a Full-Time Position.

If You KNOW you have all of these qualities and REALLY feel you would like to join our organization, please take 5 minutes to answer questions at the link below. We'll be in touch next week!

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